Return & Refund Policy

Return Policy

Your satisfaction is important to us at Hetrendsnow. If something is not right with your order, we are here to assist you with a return.

You may request a return within 30 days of receiving your order, provided that:

  • The item is in its original condition

  • Unworn, unwashed, and free from damage

  • All original tags are attached and packaging is intact

  • A receipt or proof of purchase is included

Once we receive and inspect the returned item, we will notify you of the approval status and process a refund to your original payment method. Please note that original shipping fees are non-refundable, and return shipping costs may apply unless the issue is due to our error.

Eligible Return Cases:

  • Item received with manufacturing defects

  • Incorrect item shipped compared to your order

  • Wrong color or size sent by mistake

  • Damaged item upon arrival

Any other errors caused by our fulfillment or service:

  • Non-Returnable Cases

  • Incorrect size selected by the customer

  • Change of mind after purchase

  • Minor color differences due to screen display variations

For any questions, please contact us at support@hetrendsnow.shop. We recommend carefully reviewing your order details before confirming your purchase to avoid any issues.

Thank you for choosing Hetrendsnow — we appreciate your trust and support in our online fashion store.

Refund Policy

Your trust is important to us at Hetrendsnow. If you experience any issues with your order, our refund policy is designed to provide clear guidance and fair resolution.

Processing Time:
Approved refunds are processed within 7–14 business days after confirmation. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Secure Transactions:
All refunds are issued back to the original payment method used at checkout. Transactions are processed through secure and encrypted payment gateways to ensure your financial information remains protected.

Eligibility:
Once we receive and inspect your returned item, we will notify you via email regarding the approval status. If approved, the refund will be automatically issued to your original payment method.

Refund Delays:
If you have not received your refund within the expected timeframe, please first check with your bank or card provider, as processing times can vary. If the issue persists, contact us and we will assist you promptly.

Sale Items:
Only regular-priced items are eligible for refunds. Discounted or promotional items are generally non-refundable unless they arrive damaged or incorrect.

Exchanges:
We only replace items if they are defective, damaged, or incorrect upon arrival. To request an exchange, please contact us at support@hetrendsnow.shop with your order details and photos (if applicable).

 

Shop
Search
Account
0 Cart
Shopping Cart

Your cart is empty

You may check out all the available products and buy some in the shop

Return to shop