Terms & Conditions

Terms & Conditions

About Us & How to Get in Touch

Who we are. We are Hetrendsnow, based in the United States, with our registered office at 1519 Airport Heights Dr, Anchorage, AK 99508, United States. Our online home is hetrendsnow.shop (our “Website”).

Need help? You can email us at support@hetrendsnow.shop or mail us at the address above.

How we’ll reach you. We will normally contact you by email (the one you provided during checkout), or by phone if necessary.

Whenever we say “in writing,” this also includes email.

TERMS AND CONDITIONS WHEN YOU ORDER OUR PRODUCTS

1. Our contract with you with respect to your order (the “Contract”):

1.1. What these terms cover. These are the terms and conditions on which we supply products to you.

1.2. Why you should read them. Please read these terms carefully before submitting your order. They explain who we are, how we provide products, how you and we may change or end the Contract, what to do if there is a problem, and other important information. If you believe there is a mistake in these terms, please contact us.

1.3. How we will accept your order. Our acceptance takes place when we email you to confirm it. At that moment, a contract is formed between you and us.

1.4. If we cannot accept your order. If we are unable to accept your order, we will inform you and will not charge you. This may occur due to stock limitations, pricing errors, technical issues, or delivery restrictions.

1.5. Your order number. We will assign an order number when your order is accepted. Please reference this number when contacting us.

2. Our products

2.1. Products may vary slightly from their pictures. Images on our Website are for illustrative purposes only. While we strive to display colors accurately, we cannot guarantee that your device’s display reflects the exact product color. Minor variations may occur.

2.2. Product packaging may vary. Packaging may differ from images shown on our Website.

3. Your rights to make changes

3.1. If you wish to make a change to your order, please contact us as soon as possible. We will inform you whether the change is possible and of any resulting adjustments to price, delivery timing, or other terms. If the change is not possible or acceptable to you, you may choose to end the Contract before dispatch.

4. Our rights to make changes

4.1. Minor changes to the products. We may make minor adjustments to comply with legal or regulatory requirements.

4.2. More significant changes to the products and these terms. If significant changes are required, we will notify you. You may contact us to end the Contract before changes take effect and receive a refund for any products paid for but not received.

4.2.1. Changes to product availability or descriptions as stated on our Website.

4.2.2. Changes required due to third-party service providers.

4.3. Updates to digital content. If applicable, we may update digital content to ensure it matches its description at the time of purchase.

5. Providing the products

5.1. Delivery costs. Delivery charges are displayed during checkout.

5.2. When we will provide the products. Estimated delivery times are shown during the order process.

5.3. We are not responsible for delays outside our control. If delays occur due to events beyond our control (such as carrier delays or customs processing), we will inform you and minimize impact where possible.

5.4. Collection by you. If collection is arranged, we will notify you of availability and collection instructions.

5.5. If you are not at home when delivery is attempted. The carrier may leave instructions for redelivery or collection.

5.6. If you do not re-arrange delivery. If delivery cannot be completed and you fail to respond, we may contact you for further instructions and reserve the right to cancel the Contract if necessary.

5.7. Your legal rights if we deliver goods late. If we miss a delivery deadline and delivery timing was essential, you may treat the Contract as ended in accordance with applicable consumer protection laws.

5.7.1. We have refused to deliver the goods.

5.7.2. Delivery within the agreed deadline was essential.

5.7.3. You informed us before order acceptance that timely delivery was essential.

5.8. Setting a new deadline for delivery. You may set a reasonable new deadline. If we fail to meet it, you may treat the Contract as ended.

6. Refunds and your rights to end the Contract

6.1. If you are dissatisfied with a product, you may request a refund in accordance with our Return Policy. Refund requests must be submitted within 14 days of receiving the product unless otherwise specified.

6.2. You may end your Contract depending on circumstances, including product defects, significant delays, or permitted change-of-mind periods.

6.2.1. If you change your mind within the eligible return window, you may request a refund subject to return conditions.

6.2.2. In other cases, rights depend on whether there is a fault or breach of contract.

6.3. Ending the Contract because of something we have done. If you end the Contract due to pricing errors, significant changes, supply suspension, or late delivery caused by us, you may receive a full refund for undelivered goods.

6.4. When you don’t have the right to change your mind. You do not have a right to change your mind for hygiene-sealed items once unsealed after delivery.

6.6. How long do I have to change my mind? For physical goods, you generally have 14 days after receiving the product (or the final delivery in split shipments) to request a return, subject to our Return Policy.

7. How to end the Contract with us

7.1. To end the Contract, please contact us:

7.1.1. Email us at support@hetrendsnow.shop with your order details.

7.1.3. Provide your name, address, order number, and contact information so we can assist you.

8. Price and payment

8.1. Where to find the price. Product prices are displayed on the Website at checkout, including applicable taxes and fees.

8.2. What happens if we got the price wrong. If a pricing error is identified, we will contact you before processing the order. If an obvious mispricing occurs, we may cancel the Contract and refund any paid amounts.

8.3. If you think an invoice is wrong. Please contact us promptly so we can review and resolve the issue.

9. Our responsibility for loss or damage suffered by you

9.1. We are responsible for foreseeable loss or damage caused by our failure to comply with these terms or exercise reasonable care. We are not liable for unforeseeable losses or events beyond our control.

10. How we use your personal information

10.1. We will only use your personal information as described in our Privacy Policy.

Last Updated: February 2026